Every finding is followed up
A non-compliant answer becomes an action with an owner and a due date. The action is completed with a photo and verified by a manager, so issues that are found do not go untracked.
CENPRA Audit
Field audits for restaurant chains
The auditor fills in the form at the branch on a phone, tablet or computer and adds photos. A manager approves the audit. Each finding becomes an action with an owner and a due date. Reports are presented together with the branch's sales and targets.
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Product flow
The audit process, step by step
The auditor fills in the form on a phone, tablet or computer and adds photos. Once a manager approves, each finding becomes an action with an owner and a due date. The screens below are taken from the management panel; brand, branch and people names are fictional.
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All forms in one list
Every form auditors fill in on the phone or in the management screen is listed here. Changes are made on a draft. The published version stays as it is, so older reports made with it are not affected.
Forms · draft and published version -
A ready-made regulatory template
The 'Food hygiene (Türkiye)' template is based on the articles of the Turkish Food Hygiene Regulation: 7 sections, 42 questions, 7 of them critical. Each question shows the relevant article. You can also build your own list from a blank form.
New form · ready template -
Scoring and critical questions
You set the sections, questions, answer types, score weights and pass mark. A question can be marked as critical; a single critical breach is enough for the audit to fail. Photo and note requirements are set per question.
Form design · question, answer type, score -
Importing forms from Excel
You can upload your existing checklist as an Excel or CSV file. The system recognises the columns, shows any problem rows and creates a draft. You review the draft before publishing it.
Import from Excel · a draft in three steps -
Auditing from a computer
Choose the branch and form with 'Start audit' in the menu. Questions are answered one by one, with notes and photos added. An audit with missing fields cannot be sent for approval.
Run an audit · from the management screen -
Audits awaiting approval
Audits sent for approval are listed oldest first, with the branch, form, auditor, time sent and the number of critical, major and minor findings.
Awaiting approval · with finding counts -
Turning findings into actions
A draft action with a due date is prepared for every non-compliant answer. When you choose an owner, the action is opened and the owner is notified. The four-eyes rule applies: the person who carried out an audit cannot approve it. An incomplete audit is sent back for correction.
Approval screen · findings and task drafts -
Audit and sales data together
The approval screen shows the branch's figures for this month and last: revenue, month-end trend, progress to target, cheques and plates, dine-in and delivery revenue, void and discount rates. The visit card lists the people met, notes and platform ratings.
Branch summary · every number with its source -
PDF and Excel reports
PDF and Excel reports are ready as soon as an audit is approved. All filtered audits can be downloaded as a single Excel file. Reports are available in Turkish or English and are emailed on approval.
Reports · PDF, Excel, Turkish and English -
Action tracking
All actions opened from audit findings are tracked in one list: open, awaiting verification, overdue and closed. The list can be filtered by branch, and each action shows its severity, owner and due date.
Tasks · open, overdue, verification -
Closing with a photo
The owner completes the action on the phone by adding a photo, and it moves to verification. The manager sees the finding photo and the completion photo on the same screen, then verifies and closes the action or sends it back. Each step is logged with who did it.
Task detail · verify and close -
Notifications
Actions assigned to you, overdue and returned actions, completed actions waiting for your check and critical findings in your branch are gathered in one list. The menu shows the number of unread notifications and audits awaiting approval separately.
Notifications · assignments, overdue, checks -
Reliable records
The time each photo was taken is recorded, along with the location if permission was given. Audits from a session that was closed remotely go to review, and the decision is yours.
Review · arrivals from closed sessions
On the phone and the computer
Auditors and branch managers use the Audit module of the CENPRA mobile app. Audits can also be filled in from the management screen.
Auditor · on the phone
- Assigned audits
- Auditors see the branches and forms assigned to them.
- Saved as you go
- Each answer is saved on the phone straight away. Notes and photos are requested according to the form's rules.
- Works offline
- Audits continue where there is no signal, such as a basement store or cold room. Records are kept on the phone and sent automatically once a connection is back.
- Incomplete audits are not sent
- An audit cannot be sent for approval until required questions, photos and notes are complete. Missing items are listed one by one.
Auditor · in the management screen
- Audits from a computer or tablet
- Choose the branch and form with 'Start audit' in the menu. Questions are answered one by one and each answer is saved straight away.
- Notes and photos
- Notes can be added; photos are uploaded from a file or the browser's camera. Visit details are entered and missing items are listed one by one.
- Unfinished audits
- Unfinished audits are resumed from the 'My audits in progress' list. When an audit is sent back, the manager's reason is shown.
- Same rules as on the phone
- Required questions, photo and note rules and four-eyes approval are the same as on the phone.
Manager and branch manager
- Approve on the phone
- Managers can approve or return pending audits from the phone.
- Tasks on the phone
- Branch managers complete their assigned actions with a photo and go straight to the action from the in-app notification.
- Records are protected
- An audit in progress is not lost even if the session is closed. If someone else signs in on the phone, they cannot see the previous user's records.
Benefits
What it brings to your business
CENPRA Audit makes sure the issues found in an audit are owned, followed up and resolved.
Audit and sales on one screen
Hygiene score, revenue, target, plates and void rate appear on the same screen. Each figure shows its source: measured from the POS, calculated, estimated or entered by you. Estimates are never presented as measurements.
Audits without internet
In places with no signal, such as a basement store or cold room, records are kept on the phone and sent once a connection is back.
A ready-made regulatory template
A ready-made form based on the Turkish Food Hygiene Regulation shows the relevant article for each question. You can run your first audit without writing a form from scratch.
Reliable records
The time a photo was taken is recorded, along with the location if permission was given, and the file is checked for later changes. Under the four-eyes rule, no one can approve their own audit.
Approved reports stay fixed
PDF and Excel reports hold the score, sales and target as they were at approval. Later changes to the data do not alter an approved report. Reports are available in Turkish and English.
Let's start with one of your branches
Start in one branch with your own form and review the first audit report alongside the branch's sales.